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Former Member's avatar
Former Member
3 years ago

Cannot update payment information

Hello, I received an email today that my payment method was rejected, but when i logged in to update my information, i could not. It would not allow me to edit the existing card information, and whe...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @Bashkaai,

Thanks for your message (and to @nhDOBsfc). We appreciate you letting us know that your problem has been resolved.

If you have any future issues related to billing or your account, to protect your privacy, you can email 1Password Support.

Thanks and have a great day!

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It would not allow me to edit the existing card information, and whe...","body@stringLength":"626","rawBody":"

Hello, I received an email today that my payment method was rejected, but when i logged in to update my information, i could not. It would not allow me to edit the existing card information, and when i enter a new card the ADD CARD field remains greyed out. I was using my webrowser to enter the information. and filled out the form using both the 1Password app and manually entering the information through with the keyboard.. Could someone please help?

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Hello, I received an email today that my payment method was rejected, but when i logged in to update my information, i could not. It would not allow me to edit the existing card information, and when i enter a new card the ADD CARD field remains greyed out. I was using my webrowser to enter the information. and filled out the form using both the 1Password app and manually entering the information through with the keyboard.. Could someone please help?

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Hello @Bashkaai,

\n\n

Thanks for your message (and to @nhDOBsfc). We appreciate you letting us know that your problem has been resolved.

\n\n

If you have any future issues related to billing or your account, to protect your privacy, you can email 1Password Support.

\n\n

Thanks and have a great day!

","body@stringLength":"403","rawBody":"

Hello @Bashkaai,

\n\n

Thanks for your message (and to @nhDOBsfc). We appreciate you letting us know that your problem has been resolved.

\n\n

If you have any future issues related to billing or your account, to protect your privacy, you can email 1Password Support.

\n\n

Thanks and have a great day!

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