Forum Discussion

Former Member's avatar
Former Member
3 years ago

Can't activate TouchID on 1Password for Mac

Hey, Everything else related to touchID is working normally. The option to activate it in 1Password is greyed out for me. On another user account in the same Mac it works. What can I do to...
macos
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi @maehmann,

I'm sorry to hear about the trouble you're experiencing unlocking 1Password with Touch ID. I believe I know the issue you're seeing and I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)