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Leahperso's avatar
Leahperso
New Contributor
12 months ago

Can't add new account to 1password app

Hi, I used to use 1password in the past (email = x). This week, I signed up for an account with the email, y. When I reinstalled (I had deleted the old app a while ago) the 1password app on my Mac, it was stuck on the old account and will not allow me to add a new account (i.e., it is greyed out -- I have a screenshot). Same thing for the safari extension and/or stand alone. Suggestions?

1Password Version: 7.9.11
Extension Version: 18.0
OS Version: C02WV2ZSHV2Q
Browser: Safari

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    I'm glad that you were able to resolve the situation. 🙂

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    Hello Leahperso! 👋

    I'm sorry that you're running into issues when adding an account to the 1Password app. Before I advise further can you tell me the following:

    1. Do you see a Primary vault on any of your devices?
    2. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app) and see all of your items there?
    3. Are you trying to add your account to 1Password 7 or 1Password 8? You mentioned 1Password 7 and I just want to make sure that I'm understanding correctly.

    If the screenshot doesn't show any sensitive information can you attach it to your reply?

    -Dave