Forum Discussion

Former Member's avatar
Former Member
3 years ago

Can't complete update to v8.9.14

Hello, I can't complete the update from v8.9.13 to 8.9.14 on two different PCs - one running Win 10 Pro and the other running Win 11 Pro. We use BitDefender endpoint protection, which has not inte...
windows
Former Member's avatar
Former Member
3 years ago

Solution:

In Bitdefender GravityZone web/cloud interface (if you are using a personal bitdefender application this may not be the right location to add the exclusion.)

Added the following to Bitdefender Policy under Anitmalware -> Settings -> In Policy Exclusions
%USERPROFILE%\Downloads\1PasswordSetup-latest.exe
%LOCALAPPDATA%\1Password
%TEMP%\1PasswordSetup-latest.exe (Dont think this one is necessary but just in case)

Thanks,
Adam