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JustOnePlace's avatar
JustOnePlace
New Contributor
5 months ago

Can't get 1password to work on Android

After MS Edge just deleted all my saved passwords, I decided to go to a third party password manager (note, this is a work computer and the organization does not allow Edge to be linked to a MS accou...
android
Kayakj's avatar
Kayakj
New Contributor
5 months ago

I am having the same issues. Nothing I can do can get it to work. 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Kayakj​ 

    Welcome to the 1Password community! Can you try the suggestion that I posted here.

    If that doesn't work then can you tell me which version of Chrome that you're using? And does filling work in other browsers like Edge or Firefox for you? Or is it not working anywhere? 

    -Dave

    • Kayakj's avatar
      Kayakj
      New Contributor
      5 months ago

      1P_Dave

      It does not work. It works in Firefox and every other app on my phone. 

      The chrome version is Chrome 136.0.7103.87.  On a galaxy s24 ultra with the newest software update.

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        Kayakj​ 

        Thanks for the reply. Can you try this additional step: 

        1. Tap the Chrome menu  and choose Settings.
        2. Tap Autofill services, then choose Autofill using another service and tap Restart Chrome.


        Let me know how that goes. 

        -Dave

    • JustOnePlace's avatar
      JustOnePlace
      New Contributor
      5 months ago

      I have finally gotten it to work on all the other android apps I have tried.  It is only Chrome that doesn't give the 1password prompt. I have switched to Edge of Android for now.   The Chrome version is 136.0.7103.87

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        JustOnePlace​ 

        I'm sorry that things still aren't working. I'd like to ask you to create a diagnostics report from your Android device:

        Send a diagnostics report (Android)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/cant-get-1password-to-work-on-android/155961/replies/156183
        • Your forum username: JustOnePlace


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave