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blackxacto's avatar
blackxacto
Dedicated Contributor
3 years ago

Can't Install, keeps saying I used a newer version. How do I trash and start over w 8? 1P refuses to

I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8. 1Password Version: I don't know Extension Version: No...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

blackxacto

I'm sorry for the confusion. Please try these instructions to generate the diagnostics report:

  1. Open Finder.
  2. Click Go in the menubar at the top of the screen.
  3. Click Go To Folder...
  4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
  5. Right-click on the folder titled logs and select Compress "logs".

Then attach the newly created logs.zip file to your email.

-Dave