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blackxacto's avatar
blackxacto
Dedicated Contributor
3 years ago

Can't Install, keeps saying I used a newer version. How do I trash and start over w 8? 1P refuses to

I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8. 1Password Version: I don't know Extension Version: No...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

blackxacto

I'm sorry for the confusion. Please try these instructions to generate the diagnostics report:

  1. Open Finder.
  2. Click Go in the menubar at the top of the screen.
  3. Click Go To Folder...
  4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
  5. Right-click on the folder titled logs and select Compress "logs".

Then attach the newly created logs.zip file to your email.

-Dave

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How do I trash and start over w 8? 1P refuses to","id":"message:119662","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:11398"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:119662"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119662"},"body@stripHtml({\"truncateLength\":200})":" I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8. \n\n \n\n 1Password Version: I don't know \nExtension Version: No...","body@stringLength":"304","rawBody":"

I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8.

\n\n
\n\n

1Password Version: I don't know
\nExtension Version: Not Provided
\nOS Version: 13.3.1
\nBrowser:_ safari

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I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8.

\n\n
\n\n

1Password Version: I don't know
\nExtension Version: Not Provided
\nOS Version: 13.3.1
\nBrowser:_ safari

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blackxacto

\n\n

I'm sorry for the confusion. Please try these instructions to generate the diagnostics report:

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  1. Open Finder.
    2. \n
  2. Click Go in the menubar at the top of the screen.
    3. \n
  3. Click Go To Folder...
    4. \n
  4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
    5. \n
  5. Right-click on the folder titled logs and select Compress \"logs\".
    6. \n
\n\n

Then attach the newly created logs.zip file to your email.

\n\n

-Dave

","body@stringLength":"828","rawBody":"

\n\n

I'm sorry for the confusion. Please try these instructions to generate the diagnostics report:

\n\n
    \n
  1. Open Finder.
    2. \n
  2. Click Go in the menubar at the top of the screen.
    3. \n
  3. Click Go To Folder...
    4. \n
  4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
    5. \n
  5. Right-click on the folder titled logs and select Compress \"logs\".
    6. \n
\n\n

Then attach the newly created logs.zip file to your email.

\n\n

-Dave

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