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AlishaDas's avatar
AlishaDas
New Contributor
7 months ago

Can't log in even with correct pw

Hi, I have the right password but I can't log in. Can anyone help? ANY idea how to get an actual person at 1PW to help? I've emailed 5 times with no reply. Thanks! 
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1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
7 months ago

Hey AlishaDas! 👋

I know getting locked out can be stressful, and we definitely want to help. If you’ve emailed us multiple times over the course of a few minutes, just a heads-up that it won’t speed things up—in fact, it can sometimes slow things down as it creates duplicate requests.

We’ve sent a response to your email, so I’d recommend checking your inbox (and spam folder, just in case). If you need further assistance, replying to that email is the best way to keep everything on track.

Let us know if you still need help—we’re happy to assist!

  • AlishaDas's avatar
    AlishaDas
    New Contributor
    7 months ago

    Hi Blake,  I replied to your email (that came in SIX HOURS after I emailed you) with all your asked for 2 HOURS AGO. I have the correct PW, log in etc  and can NOT get into my account. And STILL NO REPLY from 1 Password after 2 hours. I am now panicking. I have a Teams account and almost NO SUPPORT from 1 Password!!!! How can you mark this as solved? It is FAR from solved! If you're happy to assist, please assist! Please reply or better yet, call me! Thank you

    • 1P_Tommy's avatar
      1P_Tommy
      Icon for Moderator rankModerator
      7 months ago

      Please continue the discussion via email to prevent duplication of efforts. 

      • AlishaDas's avatar
        AlishaDas
        New Contributor
        7 months ago

        I did. Please reply. Surely you can understand this is timely. I've been emailing for TWELVE HOURS now with exactly 2 replies and no solution!!!!