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AlishaDas's avatar
AlishaDas
New Contributor
7 months ago

Can't log in even with correct pw

Hi, I have the right password but I can't log in. Can anyone help? ANY idea how to get an actual person at 1PW to help? I've emailed 5 times with no reply. Thanks! 
discussion
AlishaDas's avatar
AlishaDas
New Contributor
7 months ago

Hi Blake,  I replied to your email (that came in SIX HOURS after I emailed you) with all your asked for 2 HOURS AGO. I have the correct PW, log in etc  and can NOT get into my account. And STILL NO REPLY from 1 Password after 2 hours. I am now panicking. I have a Teams account and almost NO SUPPORT from 1 Password!!!! How can you mark this as solved? It is FAR from solved! If you're happy to assist, please assist! Please reply or better yet, call me! Thank you

1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
7 months ago

Please continue the discussion via email to prevent duplication of efforts. 

  • AlishaDas's avatar
    AlishaDas
    New Contributor
    7 months ago

    I did. Please reply. Surely you can understand this is timely. I've been emailing for TWELVE HOURS now with exactly 2 replies and no solution!!!! 

    • 1P_Blake's avatar
      1P_Blake
      Icon for Community Manager rankCommunity Manager
      7 months ago

      I hear you, and I totally get that this is frustrating. Our team is working actively working on replying to you, and I can assure you that we’re not ignoring you. I know waiting is tough, especially when you need access urgently.

      The best way to keep things moving is through email, and I can confirm your request is in progress. I know it’s not the answer you want right now, but we’re on it and will get back to you as soon as possible. I appreciate your patience.