Forum Discussion

HelenBubz's avatar
HelenBubz
Dedicated Contributor
4 years ago

Can't log in to a writers website

I don't know whether this problem is 1pw8 or if it happens on 7 as well [not tried to log on for absolutely ages] but went to the scribophile.com site just to see I'd got any comments only to find th...
macos
Alex_C_1P's avatar
Alex_C_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi HelenBubz,

The icons in your Dock on macOS are sort of like shortcuts to the application in question. If you still have both 1Password 7 and 8 in your Applications folder, they both are still installed on your computer. I'd recommend removing 1Password 7 as a first step. You can do so by following the steps below:
- Note: removing the 1Password 7 app will not affect any of the data inside the application itself.

  1. Open 1Password 7 and click "1Password 7" in the menubar, at the very top of your screen (next to the Apple logo)
  2. Select "Quit 1Password Completely".
    • Or you can do so by pressing the ⌃,⌥,⌘, and Q (Control-Option-Command-Q) keys at the same time.
  3. Open the Applications folder, you'll see 1Password7.app and 1Password.app
  4. Drag 1Password7.app to Trash.
  5. Empty Trash.
  6. Restart your Mac.

Let us know if that improves your state of play. If not, I'd encourage you to reach out to 1Password Support over email (at support+forum@1Password.com) so we can have a closer look.

Alex