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JohnJingle's avatar
JohnJingle
New Contributor
10 months ago
Solved

Can't log into new iPhone

Got a new iPhone.  To log into 1Password, it is asking for the two factor authentication code, which I had with Microsoft Authenticator app. I thought when I logged into the MS Authenticator app on ...
ios
  • Ian's avatar
    Ian
    10 months ago

    Hey JohnJingle - have you seen the "If you lose access to your authenticator app or security key" section in this article? This might help, but if not, let me know what I am missing.

Ian's avatar
Ian
New Contributor
10 months ago

Hey JohnJingle - have you seen the "If you lose access to your authenticator app or security key" section in this article? This might help, but if not, let me know what I am missing.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Ian That's exactly what I was going to recommend too! 🙂

JohnJingle If you still have access to 1Password on one of your other devices (you mentioned being able to log in on your Mac and iPad) then you can temporarily turn off two-factor authentication there as Ian described.

If you're still unable to access your 1Password account after trying those steps then let us know. 

-Dave