Can't Login via 1Password 8 on iPhone after 1Password Maintenance on 2023-04-27

@aslagell

I'm sorry that you weren't able to add your account to the 1Password for iOS app using your security key. This is a known issue that our developers are working on and hope to fix in a future update as soon as possible.

For now the workaround, as you mentioned, is to add a TOTP authenticator app to your 1Password account and use that to add the account to 1Password for iOS.

I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#20680

I don't think this is about having both installed. I have found that you cannot login and sync with a yubikey on the iPhone within the 1password8 app. I had to turn a TOTP MFA option back on to get it to sync on my iOS devices. I use the lightening yubikey for many things on my iPhone fine and can even use it to login to 1password.com in safari, just not in the 1password8 app.

YellowVista

Thanks for that detailed response. Would you be up for emailing us and allow the team to work on gathering logs and so forth? We'd like to fully understand what it is you're seeing. We are unable to access reports here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Upon further testing, I have discovered that when both 1Password 8 and 1Password 7 are installed on the same iPhone, I am only able to login to my accounts using one of the apps.

Previously, I was able to login to 1Password 7 but not 1Password 8. (I had both working fine, but then I tried to access 1Password 8 during the recent 1Password database maintenance, and got logged out of 1Password 8.) I tried deleting 1Password 8 and re-installing it, but it still didn't work. After entering the e-mail address, Secret Key, and Account Password, I was prompted to select either Security Key or Authentication Code for MFA. If I selected Security Key, the prompt immediately disappeared without triggering iOS to display the Security Key prompt.

I then tried deleting both 1P 8 and 1P 7 from my iPhone. I then installed 1Password 8 first and was able to login to both my Business and Family accounts without any problems using my hardware Security Key for MFA. However, when I then tried to login to 1Password 7 on the same iPhone, after entering the e-mail address, Secret Key, and Account Password, I am prompted to select either Security Key or Authentication Code for MFA. When I select Security Key, 1Password then displays a text field for me to input the six digit Authentication Code.

So it appears there is some bug where if 1Password 7 and 1Password 8 are both installed on the same device, hardware Security Keys will only work with the first app where the user logs in to 1Password, and the other app will then fail and fall back to MFA via Authentication Code.

Hi there YellowVista

This doesn't sound right, so I'd like to ask you to create a diagnostics report from your iPhone where you're having trouble:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

• A link to this thread: https://1password.community/discussion/139816/cant-login-via-1password-8-on-iphone-after-1password-maintenance-on-2023-04-27
• Your forum username: YellowVista

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

— Grey