Forum Discussion

Former Member's avatar
Former Member
5 years ago

Can't move past "Adding your account" screen

I am able to login on the web and -while detached from the desktop app- on the browser extension, but not on the desktop app. My OS is Manjaro Gnome version. I have another machine that is an older i...
linux
Dayton_ag's avatar
Dayton_ag
Icon for 1Password Team rank1Password Team
5 years ago

Hey there @vadviktor, I am really sorry you're running into this issue! I'll be happy to help get this sorted out for you.

We've encountered a recent issue with 1Password where, if a security key is added as a two-factor authentication method for a 1Password account, 1Password for Linux isn't able to "fall back" to the authenticator app to request authentication, and gets stuck at the adding account page. Do you possibly have a security key added as an authentication method for your 1Password account?

The good news is that we have a fix for this issue available in the Beta version of 1Password for Linux - could you download the beta and let me know if you can sign in there? Here's the steps for getting on the Beta channel:

Use Beta Versions of 1Password - Linux AUR

Thanks, I look forward to hearing if this resolves this issue for you. :smile: Talk to you soon!