Forum Discussion

Former Member

3 years ago

Can't open 1password version 8, black screen on Windows 10 Version 21H2

I'm using Windows 10 Version 21H2, 1password was working fine yesterday but when I open it today, it only shows black screen and doesn't let me login Please help me with this problem ...

windows

Former Member

3 years ago

I have the same issue. Reinstalling 1Password didnt help.
I have Windows 10 Pro, version 21H1
Is there a ticket created regarding this? Whats the process for reporting this?

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I'm using Windows 10 Version 21H2, 1password was working fine yesterday
\nbut when I open it today, it only shows black screen and doesn't let me login
\nPlease help me with this problem
\n

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Windows 10 Version 21H2
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2022-09-06T17:50:48.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDQyNTAtMTE2NjFpOTBBQTgxMzcyQzEyNkE2RA?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:144250_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":493},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I'm using Windows 10 Version 21H2, 1password was working fine yesterday
\nbut when I open it today, it only shows black screen and doesn't let me login
\nPlease help me with this problem
\n

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Windows 10 Version 21H2
\nBrowser:_ Not Provided

"},"Conversation:conversation:144250":{"__typename":"Conversation","id":"conversation:144250","solved":false,"topic":{"__ref":"ForumTopicMessage:message:144250"},"lastPostingActivityTime":"2022-09-08T09:17:38.000-07:00","lastPostTime":"2022-09-08T09:17:38.000-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:144250":{"__typename":"ModerationData","id":"moderation_data:144250","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDQyNTAtMTE2NjFpOTBBQTgxMzcyQzEyNkE2RA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDQyNTAtMTE2NjFpOTBBQTgxMzcyQzEyNkE2RA?revision=1","title":"glfo8xwqxtbh.png","associationType":"BODY","width":1917,"height":1063,"altText":null},"Revision:revision:144250_1":{"__typename":"Revision","id":"revision:144250_1","lastEditTime":"2022-09-06T17:50:48.000-07:00"},"ForumReplyMessage:message:144255":{"__typename":"ForumReplyMessage","id":"message:144255","conversation":{"__ref":"Conversation:conversation:144250"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":144255,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't open 1password version 8, black screen on Windows 10 Version 21H2","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:144255"},"parent":{"__ref":"ForumTopicMessage:message:144250"},"body":"

I have the same issue. Reinstalling 1Password didnt help.
\nI have Windows 10 Pro, version 21H1
\nIs there a ticket created regarding this? Whats the process for reporting this?

","body@stringLength":"193","rawBody":"

I have the same issue. Reinstalling 1Password didnt help.
\nI have Windows 10 Pro, version 21H1
\nIs there a ticket created regarding this? Whats the process for reporting this?

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