Forum Discussion
Can't re-enable Touch ID after update to 8.10.36 (81036001)
Hi all!
Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbo...
1P_Tommy
Moderator
ModeratorI'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username: ``
A link to this thread:
https://1password.community/discussion/146201/cant-re-enable-touch-id-after-update-to-8-10-36-81036001#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
