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Forum Discussion
Solved
Firefox
I am trialing 1Password.
I am using Firefox. Every time I close the browser, I get logged out.
I am logged in to 1Password, but the General settings says it's locked.
What am I missing?
Thanks
Hi SquareWheels,
It looks as if there's a problem with the connection between the 1Password desktop app and Firefox extension. When the two aren't connected, the extension will lock whenever your browser is closed.
Could you make sure that you have the latest version of the 1Password desktop app installed, then if the connection problem persists, follow the steps below:
1. Open your browser, right-click the 1Password icon in the toolbar, and choose Settings.
2. Under the General section, disable Integrate this extension with the 1Password desktop app.
3. Close your browser completely.
4. Press the Windows key on your keyboard, type 1Password, click on it, unlock the app if prompted, then click ⋮ in the top left, and select Settings.
5. Ensure the following settings are turned on:- Under General, make sure Keep 1Password in the notification area is checked.
- Under Browser, make sure Connect with 1Password in the browser is checked.
6. Press Ctrl + Q to fully quit the app, or right click the 1Password app icon in your system tray, and select Quit.
7. Re-open the 1Password app, and unlock it.
8. Open your browser again, sign into 1Password, and then turn Integrate this extension with the 1Password desktop app back on.
9. Test using 1Password again.
If you're still seeing the same issue after trying the above, let me know.
9 Replies
Darnit, I just restarted my PC, and it locked 1Password again.
1P_GemModerator
Hi SquareWheels, thanks for your reply! It's expected that 1Password will lock when you restart your device, and this can't be changed, however when all is working well, this shouldn't break the connection between the app and extension, and you should be able to lock and unlock both together.
If you check the browser extension settings menu again, is it back to showing Integration status: Connection problem 🟡?
If it is, I'd like to have our team investigate further. Could you create and share a 1Password diagnostics report from the 1Password desktop app:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to: support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/firefox/168838
- Your forum username: SquareWheels
You'll receive a Support ID number. Please post that number here. Thanks!
It's expected that 1Password will lock when you restart your device, and this can't be changed,
Ahh, that's an issue. I have a rather long password; I'd prefer it not to lock me out every time I restart my PC.
I really appreciate the help.
Yay, that worked!
Thank you
Trevor_1PHi SquareWheels,
On my colleague's behalf, you're very welcome! I'm happy to hear things are working for you now.
- 1P_Gem
Hi SquareWheels,
It looks as if there's a problem with the connection between the 1Password desktop app and Firefox extension. When the two aren't connected, the extension will lock whenever your browser is closed.
Could you make sure that you have the latest version of the 1Password desktop app installed, then if the connection problem persists, follow the steps below:
1. Open your browser, right-click the 1Password icon in the toolbar, and choose Settings.
2. Under the General section, disable Integrate this extension with the 1Password desktop app.
3. Close your browser completely.
4. Press the Windows key on your keyboard, type 1Password, click on it, unlock the app if prompted, then click ⋮ in the top left, and select Settings.
5. Ensure the following settings are turned on:- Under General, make sure Keep 1Password in the notification area is checked.
- Under Browser, make sure Connect with 1Password in the browser is checked.
6. Press Ctrl + Q to fully quit the app, or right click the 1Password app icon in your system tray, and select Quit.
7. Re-open the 1Password app, and unlock it.
8. Open your browser again, sign into 1Password, and then turn Integrate this extension with the 1Password desktop app back on.
9. Test using 1Password again.
If you're still seeing the same issue after trying the above, let me know.
