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holgr's avatar
holgr
Occasional Contributor
2 years ago

Can't re-enable Touch ID after update to 8.10.36 (81036001)

Hi all!

Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbox checks itself for a split second, then goes off again). Touch ID worked before, coming from a non-beta-macOS and the previous 1Password beta.

Any ideas? I seem to remember this having been an issue in the past, but I could very well be wrong. :)

1Password Version: 8.10.36 (81036001)
Extension Version: Not Provided
OS Version: macOS 15.0 Beta 1
Browser: Not Provided

betas

23 Replies

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  • kop48's avatar
    kop48
    Dedicated Contributor
    2 years ago

    I'm also seeing something similar where TouchID gets disabled after an update, but I can manually re-enable it.

  • Former Member's avatar
    Former Member
    2 years ago

    The diagnostics has been sent, and the support ticket ID is BLC-17871-636

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Former Member

    It might be time to get you over to the technical team and let them take a deeper dive. Can you confirm that you've enabled the feature and then entered the password? I feel certain you have done that. I just want to be sure we're on the same page. I'd go ahead and email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

  • Former Member's avatar
    Former Member
    2 years ago

    After reset 1Password in Settings, Apple Watch unlock still not working, everytime shows "You need to enter your account password before you can use Apple Watch unlock."

    1Password for Mac 8.10.36 (81036010)

  • holgr's avatar
    holgr
    Occasional Contributor
    2 years ago

    Quick update here: doing an Settings > Advanced > Reset 1Password was so far enough make Touch ID/Apple Watch unlock work again. Hope it sticks. :) Thank you!

  • holgr's avatar
    holgr
    Occasional Contributor
    2 years ago

    And here's the ticket ID:
    TPX-25852-432

  • holgr's avatar
    holgr
    Occasional Contributor
    2 years ago

    Thank you 1P_Tommy, will do that in a bit.

    And to add: sometimes I also get the checkbox for my Apple Watch, sometimes I don't. Same behavior though.