Forum Discussion

Former Member's avatar
Former Member
4 years ago

Can't Restore Backup 1P 7 on Mac OS Monterey 12.0.1

I moved my 1Password 7 app from my old Mac to a new MacBook Pro (Mac OS 12.0.1, 1Password 7.9.1). I moved the latest backup to the new Mac, but after choosing "Restore", none of my data has been restored. I have screenshots if helpful. Thanks for any advice!


1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: macOS 12.0.1

5 Replies

  • Thanks @sammy_j I was about to recommend the same thing. I think you hit the nail on the head as they say.

    cc/ @marinahatton

  • Former Member's avatar
    Former Member

    @marinahatton 1P_Dave , FWIW, I had the same thing happen when I restored a backup from one Mac to another. After restoring, it showed zero items. I quit 1P completely, opened it again, with the master password and all items showed up. Worth trying to quit and open the app again.

  • @marinahatton Thank you for the screenshots. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member




    The final image is after the attempt to restore.

  • Former Member's avatar
    Former Member

    @marinahatton:

    Screenshots would be very helpful. Are you able to share them here on the forum, or do they include private information?