Can't Restore Backup 1P 7 on Mac OS Monterey 12.0.1
I moved my 1Password 7 app from my old Mac to a new MacBook Pro (Mac OS 12.0.1, 1Password 7.9.1). I moved the latest backup to the new Mac, but after choosing "Restore", none of my data has been restored. I have screenshots if helpful. Thanks for any advice!
1Password Version: 7.9.1 Extension Version: Not Provided OS Version: macOS 12.0.1
@marinahatton 1P_Dave , FWIW, I had the same thing happen when I restored a backup from one Mac to another. After restoring, it showed zero items. I quit 1P completely, opened it again, with the master password and all items showed up. Worth trying to quit and open the app again.
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I moved my 1Password 7 app from my old Mac to a new MacBook Pro (Mac OS 12.0.1, 1Password 7.9.1). I moved the latest backup to the new Mac, but after choosing \"Restore\", none of my data has been restored. I have screenshots if helpful. Thanks for any advice!
I moved my 1Password 7 app from my old Mac to a new MacBook Pro (Mac OS 12.0.1, 1Password 7.9.1). I moved the latest backup to the new Mac, but after choosing \"Restore\", none of my data has been restored. I have screenshots if helpful. Thanks for any advice!
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Thanks @sammy_j I was about to recommend the same thing. I think you hit the nail on the head as they say.
\n\n
cc/ @marinahatton
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@marinahatton 1P_Dave , FWIW, I had the same thing happen when I restored a backup from one Mac to another. After restoring, it showed zero items. I quit 1P completely, opened it again, with the master password and all items showed up. Worth trying to quit and open the app again.
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@marinahatton Thank you for the screenshots. I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.\nThe report will be in zip format. Please send the entire file.
\n
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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\n \n \n
\n\n
The final image is after the attempt to restore.
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@marinahatton:
\n\n
Screenshots would be very helpful. Are you able to share them here on the forum, or do they include private information?
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