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Former Member's avatar
Former Member
3 years ago

Can't see/open my main vault in 1PW8 after upgrade from 1PW7

Just upgraded 1PW7>1PW8. I had two vaults in use, but only one is accessible/appears. I have two 1PW Extensions, one of which is disabled (see attachment 1PW Chrome Extensions). 1Password V...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @ayeeye:

It sounds like you have a standalone 1Password vault that may have not been imported. Please reach out to us via email at support+tradein@1password.com, and our dedicated migrations team will be able to help you out.

Jack

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I had two vaults in use, but only one is accessible/appears. \n\n I have two 1PW Extensions, one of which is disabled (see attachment 1PW Chrome Extensions). \n\n \n\n 1Password V...","body@stringLength":"508","rawBody":"

Just upgraded 1PW7>1PW8. I had two vaults in use, but only one is accessible/appears.

\n\n

I have two 1PW Extensions, one of which is disabled (see attachment 1PW Chrome Extensions).

\n\n
\n\n

1Password Version: 8.80
\nExtension Version: 2.3.7
\nOS Version: macOS 11.6
\nBrowser:_ Chrome
\nReferrer: forum-search:Can't see/open my main vault in 1PW8 after upgrade from 1PW7

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Just upgraded 1PW7>1PW8. I had two vaults in use, but only one is accessible/appears.

\n\n

I have two 1PW Extensions, one of which is disabled (see attachment 1PW Chrome Extensions).

\n\n
\n\n

1Password Version: 8.80
\nExtension Version: 2.3.7
\nOS Version: macOS 11.6
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=Can't%20see%2Fopen%20my%20main%20vault%20in%201PW8%20after%20upgrade%20from%201PW7

"},"Conversation:conversation:55337":{"__typename":"Conversation","id":"conversation:55337","solved":false,"topic":{"__ref":"ForumTopicMessage:message:55337"},"lastPostingActivityTime":"2022-08-31T15:24:44.000-07:00","lastPostTime":"2022-08-31T15:24:44.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:55337":{"__typename":"ModerationData","id":"moderation_data:55337","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message55337AttachmentNumber1\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/32255/1/1PW%20Chrome%20Extensions.jpg\"}":{"__typename":"Attachment","id":"attachment:message55337AttachmentNumber1","filename":"1PW Chrome Extensions.jpg","filesize":104722,"contentType":"image/jpeg","url":"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/32255/1/1PW%20Chrome%20Extensions.jpg"},"Revision:revision:55337_1":{"__typename":"Revision","id":"revision:55337_1","lastEditTime":"2022-08-26T15:32:59.000-07:00"},"ForumReplyMessage:message:55338":{"__typename":"ForumReplyMessage","id":"message:55338","conversation":{"__ref":"Conversation:conversation:55337"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":55338,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't see/open my main vault in 1PW8 after upgrade from 1PW7","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:55338"},"parent":{"__ref":"ForumTopicMessage:message:55337"},"body":"

Hi @ayeeye:

\n\n

It sounds like you have a standalone 1Password vault that may have not been imported. Please reach out to us via email at support+tradein@1password.com, and our dedicated migrations team will be able to help you out.

\n\n

Jack

","body@stringLength":"269","rawBody":"

Hi @ayeeye:

\n\n

It sounds like you have a standalone 1Password vault that may have not been imported. Please reach out to us via email at support+tradein@1password.com, and our dedicated migrations team will be able to help you out.

\n\n

Jack

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