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Former Member's avatar
Former Member
3 years ago

Can't sign in on iOS app - "We weren't able to sign in to your account. Maybe there's a typo?" error

Hi guys.

Have exactly same issue with 1password iOS app as described https://1password.community/discussion/140563/cant-connect-iphone-to-new-account (thread is closed, can't reply there) or https://1password.community/discussion/comment/688651/#Comment_688651 (but it's Windows area) so need to open new issue.

I'm just after migration from dashlane. 1password account was successfully created in the browser and sucessfuly connected to macbook app. Anyway, I'm not able to sign in via iOS app at all, a bit annoying. Each time "We weren't able to sign in to your account. Maybe there's a typo?" message is displayed.
I've tried to sign in on same iPhone via browser and it was successful, so it looks like an iOS app issue, not a typo. As you can imagine using browser version on mobile device is far from being convenient, not sure how long I am able to use it without mobile app so can't wait for response!

Cheers!

1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS 16.5
Browser:_ Not Provided

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @ziemowit

    I believe that I've located your ticket. Thank you for sending in an email, one of my colleagues will reply to you as soon as possible.

    -Dave

    ref: EEX-32445-417

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for reply Dave! Email is sent, but unfortunately can't see support ID in BitBot response - so just leaving information here, cheers!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @ziemowit! 👋

    I'm sorry that you're unable to add your account to the 1Password app on your iPhone. Please send an email to support+forum@1Password.com with a link to this thread so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave