I've been using 1Password for years, unlocking with Apple Watch, largely without issue. There was one occasion when I needed to disable and renable Apple Watch unlock in Mac System settings, but in the years I've been using it, it's mostly not been an issue. Then a couple of months ago it just stopped working. A couple of weeks later I replaced my Watch Series 7 with an Ultra 2, so a completely new device replacing the old one. And it's still the same. I can no longer unlock 1Password with my watch. I've even tried removing and re-adding, but same story. The Watch works just fine for unlocking my Mac, or making Apple Pay Purchases on my Mac, but it will not unlock 1Password. I get a dialog telling me that it is awaiting a response from my watch, but I don't get any notification on my Watch and have to choose to use Account password instead on Mac. Rebooting doesn't work. Removing and re-adding watch doesn't work. Assistive Touch is NOT enabled. 1Password Version: 8.10.3 Extension Version: Not Provided OS Version: 14.4.1 Browser: App, Chrome, Vivaldi, Safari

Hi Dave Thanks. I did all of that multiple times. Except that I never tried restarting my watch. Oddly that fixed it. A simple restart this morning without repeating all the other steps. Thanks.

illah, Thank you for taking the time to send the diagnostics report. I've located your ticket and see that my colleague has replied to your email for further assistance; please continue the conversation there.🙂 -Evon ref: TIN-21533-939

Unfortunately, after the latest update (1Password for Mac 8.10.36 (81036049)), unlock with Apple Watch stopped functioning for me. This occurred immediately after the 1P update. The 1P Unlock screen (browser and app) shows the following info/error: You need to enter your account password before you can use Apple Watch unlock. I've entered the 1P password numerous times and the error is always the same when attempting to unlock. I've taken the steps 1P_Dave provided above (twice), however the issue persists. Additional details: Intel iMac running MacOS Ventura 13.6.7 (22G720) iMac unlocks successfully with the Apple Watch Appreciate any help!

Hi looms and AeroJoe - I'm sorry to hear about the trouble that you're having. I'd like to ask both of you to send over a diagnostics report too, so that the team can take a closer look. Sending Diagnostics Reports (Mac) Please attach your diagnostics report to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/145757/cant-unlock-with-apple-watch Your forum username. You'll receive an automated reply to your email from our BitBot assistant and this email will include a Support ID number. Please post that number here and I'll make sure your message gets to the right team. 🙂

AeroJoe On behalf of Kester, you're welcome! It looks like the team has reached out to you internally. Please continue the conversation there. Thank you! 🙂 -Evon ref: VVV-92359-134

Can't Unlock With Apple Watch | 1Password Community

34 Replies

1P_Dave
Moderator
11 months ago
wi987

Thank you for posting the Support ID, I see that one of my colleagues has already sent you a reply. Please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: BCJ-43994-851
wi987
New Contributor
11 months ago
BCJ-43994-851
1P_Dave
Moderator
11 months ago
wi987

Thank you for reaching out. Are you unable to unlock 1Password using your Apple Watch? If yes then, so that I can advise further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/715349/#Comment_715349

Your forum username: wi987

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
wi987
New Contributor
11 months ago
1password.... broken again..... surprise surprise
1P_Tommy
Moderator
11 months ago
PSS2P

Thank you. Your report is here and with the correct team.

ref: DJD-57717-663
PSS2P
New Contributor
11 months ago
Same issue here. I sent the report and my Ticket ID is DJD-57717-663.
looms
New Contributor
11 months ago
Its been 2 weeks since the latest release broke the unlock with apple watch feature. Shouldn't this be treated as an emergency fix and not to wait for the monthly release cycle to push this ?
Yes its summer holidays but some of us are still working and need this.
1P_Tommy
Moderator
11 months ago
Thanks @nolagquen

ref: BCZ-12446-964
nolaquen
New Contributor
11 months ago
1P_Evon 1P_Tommy

Adding my support ticket as well; I'm also having this issue.

BCZ-12446-964
1P_Tommy
Moderator
11 months ago
looms

The team is working with the issue. I'm sorry you encountered it. Please allow them time to locate and resolve the trouble. I do not have a time frame to offer.