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Forum Discussion
Can't Unlock With Apple Watch
I've been using 1Password for years, unlocking with Apple Watch, largely without issue. There was one occasion when I needed to disable and renable Apple Watch unlock in Mac System settings, but in the years I've been using it, it's mostly not been an issue.
Then a couple of months ago it just stopped working. A couple of weeks later I replaced my Watch Series 7 with an Ultra 2, so a completely new device replacing the old one. And it's still the same. I can no longer unlock 1Password with my watch. I've even tried removing and re-adding, but same story. The Watch works just fine for unlocking my Mac, or making Apple Pay Purchases on my Mac, but it will not unlock 1Password. I get a dialog telling me that it is awaiting a response from my watch, but I don't get any notification on my Watch and have to choose to use Account password instead on Mac.
Rebooting doesn't work. Removing and re-adding watch doesn't work. Assistive Touch is NOT enabled.
1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: 14.4.1
Browser: App, Chrome, Vivaldi, Safari
34 Replies
Obviously a bug was created with the latest update while trying to add more features or trying to fix other bugs, since this was working fine before.
A lot of people are complaining about this, either is unlocking from apple watch or touch ID etc in the forum.
We need to know a time frame for this fix, ex : a day / week / month in order for us to decide if we will roll back to previous version which you should also provide instructions how to do so as well to the users.
Your support ticket ID is DJF-29361-838
1P_Evon1Password Team
So that the team can take a closer look, I request that you please send over your diagnostics report to mailto:support+forum@1password.com. With your email, please include your forum username and URL link (https://1password.community/discussion/145757).
- https://support.1password.com/diagnostics/?mac
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!
-Evon
I am running into this problem now as well! Happening on both of my Macs. Let me know if I should send a diagnostics
+1 for me, so please update this thread when a resolution is discovered. Thanks!
Thanks Kester_D_1P! I've sent the diagnostic report, as requested.
Support ID = VVV-92359-134
Appreciate the help!
Kester_D_1PHi looms and AeroJoe - I'm sorry to hear about the trouble that you're having. I'd like to ask both of you to send over a diagnostics report too, so that the team can take a closer look.
Sending Diagnostics Reports (Mac)
Please attach your diagnostics report to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/145757/cant-unlock-with-apple-watch - Your forum username.
You'll receive an automated reply to your email from our BitBot assistant and this email will include a Support ID number. Please post that number here and I'll make sure your message gets to the right team. 🙂
- A link to this thread:
