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Former Member's avatar
Former Member
4 years ago

Changed password in Safari - not updating in 1Password 8 for Mac...

Whenever I use the 1Password extension for Safari (v2.3.3) to change the password for a site and update it in 1Password, the change is not immediately reflected in 1Password 8.7.0 for Mac. I need to ...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
4 years ago

@TimHH

Please email us using support@1password.com. Be sure to use the email address tied to the account in question. Before you do that can you try the following and include it in your message?

  • Please use a test item to avoid personal data use. A new item will help with testing.

Make a change in 1Password in the browser and then check 1Password.com. Is the change present there? Notate the results.
Check 1Password for Mac. Is the change there? Notate the results.

Reverse the steps and go from the Mac to 1Password.com. Is the change present there? Notate the results.
Check 1Password in the browser. Is the change there? Notate the results.

Please include these with your email. We may need additional information. However, one of my email support colleagues can best determine that.

Thanks,