Forum Discussion

Former Member's avatar
Former Member
2 years ago

changed password not stored

Hi.
I changed a password on an internal company site with Safari. 1Password filled in the old password and provided a newly generated password. It didn't opened the dialogue for changing the entry in 1Password though and the new password isn't saved.
Is it possible to get a list of the last generated passwords? The process for resetting this special password ist really painful and requires snail mail ...

1Password Version: 1Password for Mac 8.10.13 (81013005)
Extension Version: 2.14.1
OS Version: macOS 13.4
Browser: Safari

browser extension

2 Replies

Sort By
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @verboese

    You found it! We also have an article on the 1Password Support website for just such an occasion:

    ☞ If you used the password generator and can't find the password to sign in

    In terms of why 1Password didn't prompt to save the entry, it's hard to say without some more troubleshooting, but you can always right-click the 1Password icon in the browser toolbar and click Save Login to trigger that manually.

    Let us know if you need anything. :)

    — Grey

  • Former Member's avatar
    Former Member
    2 years ago

    OK, at least I found how to get the password generator history: In Safari click on the 1Password icon, select the menu icon --> password generator. Scroll down and there is a menu entry "Password Generator History". Phew :-D

    So I only wonder why 1Password didn't ask to save the entry as it does for other sites. As this is an internal site, I can't help debugging either, so I don't care too much about it.