Changing master password

@Hillds:

I am unable to log into the 1password.com website with either the old or new password

So it's possible that you are using a standalone vault in your 1Password for Mac app. The way 1Password unlocks is:

• If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
• If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
• If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

Since you are not able to login to 1Password.com with either password, I think you tried to change the password for your Primary vault, which is separate. I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a look at your 1Password configuration.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!