Forum Discussion

vidario's avatar
vidario
Frequent Contributor
2 years ago

Chrome - Problems connecting

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says "Chrome has an update available. Restart Chrome to install the update and reconnect with 1password").
In the browser settings under the switch "Integrate with 1password app" (which is activated) it says:"Problems connecting. Please ensure the 1password app is unlocked".
In the app the flag "connect with 1password in the browser" is activated.
What can I check?

Thanks

Windows 11
Browser extension version: 2.11.0
1password version: 1Password for Windows 8.10.8 (81008002)

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thank you for the update @guicosta, let us know if there's anything else we can help with at all.

  • Former Member's avatar
    Former Member
    2 years ago

    I'm not, thank you for following up steph_giles! I don't know what I did, but after a few days it just started working. All browser profiles are now connected to the desktop app properly.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @guicosta,

    Are you still having trouble with 1Password connecting with your browser?

    Let us know if we can help at all!

  • OlivierP's avatar
    OlivierP
    Dedicated Contributor
    2 years ago

    Link from the 1Password's server is here (official link - digitally signed version).

  • OlivierP's avatar
    OlivierP
    Dedicated Contributor
    2 years ago

    Hello,

    I am not from the 1P team but facing the same problem.
    Support told me new update will come "soon" to fix this (it seems not everybody is concerned).

    Meanwhile, you can rollback to the previous stable (Production) version: 8.10.7
    Having kept the 1Password installer version 8.10.7, I have shared it and you can access it through this link.

    Note: The file being digitally signed (by Agilebits), you can verify it's authenticity.

    Procedure to rollback:
    1- uninstall the current version
    2- install using the 8.10.7 installer provided
    3- go to Settings > Advanced then Uncheck the box for the automatic updates

  • Former Member's avatar
    Former Member
    2 years ago

    Hi @guicosta, sorry to hear that you're running into trouble with 1Password in the browser. To better understand what is happening, I'd like to ask a few questions:

    • What browser are you using and what version of that browser are you running?
    • What version of the 1Password extension is installed?
    • What steps are you taking to use 1Password in the browser and what specific unexpected behavior do you see?
    • Do you use the 1Password desktop app? If so, what version is it?

    We'll be able to assist once we get the details above. We hope to hear from you again.

  • vidario's avatar
    vidario
    Frequent Contributor
    2 years ago

    Hi! In my case, the problem was the nightly version. Reinstalling the stable version solved my problem

  • Former Member's avatar
    Former Member
    2 years ago

    I'm having a similar issue. Did you reach a solution?

  • Former Member's avatar
    Former Member
    2 years ago

    Hi vidario thanks for sharing that with us. I have found your ticket and will make sure we respond to it as soon as we can.

    ref: JIC-67285-214