Forum Discussion

themacguffinman's avatar
themacguffinman
New Member
2 days ago

Chrome Autofill on Verizon website redirects to "Forgot Password"

Using the Chrome extension, trying to sign into Verizon (https://secure.verizon.com/signin) somehow redirects to the "Forgot password" page (https://secure.verizon.com/account/forgot-password/start) ...
browser extension
macos
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
3 hours ago

Hi themacguffinman​ thanks for reaching out.

I did some testing on my end and I was able to replicate the behaviour you mentioned. It looks like 1Password's auto-submit feature is the culprit here and so I've added you as an affected user to an internal report we have for this issue.

While I can't guarantee a timeline for a fix to be implemented, you can make sure you have access to any new features or fixes as soon as they're available by making sure you have 1Password set to update automatically. You can also check out our releases page for any updates across all of our platforms:

 

In the meantime, you can turn off auto-submit for this specific item with the following steps:

  1. Click the 1Password icon in your browser's toolbar.
  2. Search for the login item.
  3. Click the three vertical dots in the top right of the window and choose Don't sign in automatically.

 

Let me know how it goes or if you have any questions.

-Chris

Issue=FS-5476