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Forum Discussion
dkerne
5 months agoNew Contributor
Chrome Browser Extension not Integrating with Desktop app in Personal Profile
1Password Desktop Version: 8.10.68 1Password Extension Version: 8.10.68.14 OS Version: Windows 11 Browser and Version: Chrome Version 134.0.6998.178 (Official Build) (64-bit) Main problem: In ...
1P_Dave
Moderator
5 months agoHello dkerne and cwch8ndl3r! 👋
I'm sorry that 1Password in the browser isn't communicating with the desktop app on your Windows PC. I haven't yet been able to reproduce the issue on my end. As a start please try these steps:
- Update 1Password to version 8.10.70: How to keep 1Password up to date
- Restart your Windows PC.
- Open and unlock the 1Password desktop app.
- Click your account or collection at the top of the sidebar and click Settings.
- Click Browser.
- Turn "Connect with 1Password in the browser" off and then back on.
Then in the browser:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Make sure that "Integrate this extension with the 1Password desktop app" is on.
If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/chrome-browser-extension-not-integrating-with-desktop-app-in-personal-profile/153950
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave