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Anonymous's avatar
Anonymous
4 years ago

Chrome extension doesn't work with Touch ID anymore

A while ago the touch integration with the 1Password Chrome browser extension worked well. I could unlock through Touch ID within the browser. But since more than a month this integration stopped wor...
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Anonymous's avatar
Anonymous
4 years ago

Hey guys,
If Touch ID unlock stopped working, it means the extension lost its connection with the desktop app.

The first thing we should try is re-establishing that connection, like so:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit the browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and wait a few moments, see if 1Password in the browser unlocked on its own. If it did, then you should be good to go.

In case the extension remains locked and is asking for your password, we'll need to get some logs from your machines. Please send us the following to mailto:support+x@1password.com:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
- A short description of the issue and a link to this discussion here.