Forum Discussion

Former Member's avatar
Former Member
3 years ago

Chrome Extension Hangs

1Password becomes unresponsive and hangs. Even with the extension apparently unlocked and active, as indicated by the 1Password icon in the browser toolbar, 1Password fails to recognize a site login ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @CWFII,

I'm sorry for the trouble you are having with 1Password in your browser. I think it would be useful at this point if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!