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miguelmanalo's avatar
miguelmanalo
New Contributor
2 years ago

Chrome Extension is always logged-out even if the desktop app is unlocked and in-focus

The extension always asks me for my password even if the desktop app is already unlocked. And then when I do put my password into the extension it brings me to the 1Password.com login screen. It a...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello miguelmanalo! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave