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Longbow's avatar
Longbow
New Contributor
2 years ago

Chrome extension locked

Every time I open the chrome 1PW extension I need to enter the password. I have the setting to never ask for the pw, no help.

1Password Version: Mac 8.10.27
Extension Version: 2.21.0
OS Version: 14.3.1
Browser: chrome

ios

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Kamikaze999

    I'm sorry that you're seeing the same issue on your end. Can you also follow the steps in my colleague Evon's post to send in some logs so that our team can help further? You can find the steps here.

    -Dave

  • Kamikaze999's avatar
    Kamikaze999
    New Contributor
    2 years ago

    I have the same problem. Hope that will be an answer soon.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello Longbow, thank you for reaching out. I'm sorry to hear about the issue you're running into with 1Password in the browser.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/144824
    • Your forum username: Longbow
    • A diagnostics report and a console log from 1Password:
    • First, please recreate the issue you're experiencing.
    • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
    • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
    • Attach both files to your next reply.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon

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Every time I open the chrome 1PW extension I need to enter the password. I have the setting to never ask for the pw, no help.

\n\n
\n\n

1Password Version: Mac 8.10.27
\nExtension Version: 2.21.0
\nOS Version: 14.3.1
\nBrowser: chrome

","body@stringLength":"297","rawBody":"

Every time I open the chrome 1PW extension I need to enter the password. I have the setting to never ask for the pw, no help.

\n\n
\n\n

1Password Version: Mac 8.10.27
\nExtension Version: 2.21.0
\nOS Version: 14.3.1
\nBrowser: chrome

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I have the setting to never ask for the pw, no help. \n\n \n\n 1Password Version: Mac 8.10.27 \nExtension Version: 2.21.0 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Chrome extension locked","moderationData":{"__ref":"ModerationData:moderation_data:90895"},"body":"

Kamikaze999

\n\n

I'm sorry that you're seeing the same issue on your end. Can you also follow the steps in my colleague Evon's post to send in some logs so that our team can help further? You can find the steps here.

\n\n

-Dave

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I have the same problem. Hope that will be an answer soon.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"60","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-13T22:47:34.000-07:00","lastPublishTime":"2024-04-13T22:47:34.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:76":{"__typename":"User","id":"user:76","uid":76,"login":"1P_Evon","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-23T07:45:20.596-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:76"},"ModerationData:moderation_data:90893":{"__typename":"ModerationData","id":"moderation_data:90893","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:90893":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:76"},"id":"message:90893","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:90892/message:90893","revisionNum":1,"uid":90893,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:90892"},"conversation":{"__ref":"Conversation:conversation:90892"},"subject":"Re: Chrome extension locked","moderationData":{"__ref":"ModerationData:moderation_data:90893"},"body":"

Hello Longbow, thank you for reaching out. I'm sorry to hear about the issue you're running into with 1Password in the browser.

\n\n

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

\n\n

With your email please include:

\n\n\n\n

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

\n\n

I look forward to assisting you further.

\n\n

-Evon

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