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fuchsr's avatar
fuchsr
Frequent Contributor
3 years ago

Chrome keeps locking 1PW extension

Today I noticed a new misbehavior — the 1PW icon in an entry field in Chrome shows as unlocked (and the extension is in fact unlocked) but as soon as I try to select login credentials from the list of matches, it turns the icon into lock state, and nothing happens. It's noteworthy that Cmd-backslash works fine and fills the credentials as expected.

1Password Version: 8.9.6
Extension Version: 2.4.6
OS Version: Mac OS 12.6
Browser:_ Chrome 106.0.5249.91

betas

10 Replies

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  • Former Member's avatar
    Former Member
    3 years ago

    It seemed like this fixed it....until I turned off the 'Automatically Lock 1Password', at which point it started happening again. I suspect for a lot of people the reinstall is just returning that setting to its default which is why it seems like it's working.

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for the steps to fix, this was really annoying but uninstalling and reinstalling the extension fixed it for me too!

  • Former Member's avatar
    Former Member
    3 years ago

    spoke too soon

    randomly logged out extension when desktop app is still logged in

  • Former Member's avatar
    Former Member
    3 years ago

    re-installing Chrome extension fixed for me too

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Thanks fuchsr

    Hopefully, the steps will help someone else. I'm glad you're up and going again.

  • fuchsr's avatar
    fuchsr
    Frequent Contributor
    3 years ago

    1PW provided me with the fix. Basically, uninstall, then re-install the 1PW extension:

    1. Clear Chrome's cache by following the instructions posted here: Clear Cache & Cookies
    2. Right-click on the 1Password icon on Chrome's toolbar and then select Remove from Chrome.
    3. Install a fresh copy of 1Password from here: Get started with 1Password in your browser
    4. Close and then open Chrome again, wait a few seconds, and then try to use 1Password to fill a login from the inline menu.

    EDIT: No need to clear the cache. Just uninstalling and reinstalling did the job for me.

  • fuchsr's avatar
    fuchsr
    Frequent Contributor
    3 years ago

    Another observation:

    Seems to work okay with Safari, so I suspect it's an issue with the Chrome extension.

  • Former Member's avatar
    Former Member
    3 years ago

    I'm also experiencing the same issue in Chrome and Vivaldi using 1Password 8.9.7 on Mac. The extension version is 2.4.6.

  • fuchsr's avatar
    fuchsr
    Frequent Contributor
    3 years ago

    Quick update: I just updated to 8.9.7 and restarted my Mac. Same behavior.

    Here's the login screen from nytimes.com. I click on the (unlocked) 1PW icon, the dropdown shows me my (two) saved logins:

    When I select either one of them, the icon turns into Locked, otherwise nothing happens:
    .

    BTW, the 1PW icon on the menu bar also changes status. Interestingly, when I click on the (now) locked icon, it turns into unlock, and shows me the saved logins again, and the cycle begins again.

    Also, bringing up the quick fill dialog — even if the 1PW icon is Locked — shows me the correct saved logins and I can work with them.