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ptab's avatar
ptab
New Contributor
2 years ago

Chrome passkey dialog shows up instead of 1Password one

Using Chrome desktop, when I try to login to any of my passkey-enabled accounts (e.g. Google) using a passkey, I only get offered the standard Chrome dialog: If I do the exact same thing on...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello ptab! 👋

I'm sorry that 1Password isn't showing a prompt to help you sign in to a website with a passkey when using Chrome. As a first step, make sure that the built-in password manager in Chrome is turned off and that 1Password is set as the default password manager: Turn off the built-in password manager in your browser

Then, make sure that saving and signing in with passkeys is turned on:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Click Autofill & save.
  4. Make sure that "Offer to save and sign in with passkeys" is turned on.

Then close Chrome and reopen it and try to sign in using a passkey again. Let me know if you still see the prompt from Chrome.

-Dave