Forum Discussion

Former Member

4 years ago

Clicking a website link is not working

When viewing one of my saved logins in the main app, clicking on a web site's link (or open and fill) doesn't switch me to my browser (Safari), in fact 1Password just sits there. 1Password Ver...

betas

1P_PeterG

Community Manager

4 years ago

Hi HFTobeason, I'm very sorry to hear of this issue. Let's do a quick test to narrow down what the problem might be. Can you try the following? 👇

Open the main 1Password window.
Press Ctrl-Opt-Cmd-Q to quit.
Quit any browsers.
Re-open both and retry.

This sounds like a code validation issue some customers have seen recently, and this test should give us a good first indication whether that's what you've encountered here. I'll look forward to learning how this goes for you!

ref: dev/projects/customer-feature-requests/#713

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Same problem from the in-line icon. I can click all day, but nothing happens. \n\n \n \n\n \n\n 1Password Version: 1Pa...","body@stringLength":"1054","rawBody":"

Clicking \"Open 1Password\" from the Extension Icon in Safari has no effect. Same problem from the in-line icon. I can click all day, but nothing happens.

\n\n

1Password Version: 1Password for Mac 8.2.2
\nExtension Version: 1Password for Safari 2.1.2
\nOS Version: macOS 12.0 Beta (21A5534d)

\n","kudosSumWeight":0,"postTime":"2021-10-06T09:47:14.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzM1MzgtNjAyMWlFQkM3QjE5QzZCRTgwNDI1?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzM1MzgtNjAyM2kwQUNGN0QzNEE3MjU1RjA1?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:betas","text":"betas","time":"2025-01-30T03:12:59.019-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:133538_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":119},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Clicking \"Open 1Password\" from the Extension Icon in Safari has no effect. Same problem from the in-line icon. I can click all day, but nothing happens.

\n\n

1Password Version: 1Password for Mac 8.2.2
\nExtension Version: 1Password for Safari 2.1.2
\nOS Version: macOS 12.0 Beta (21A5534d)

"},"Conversation:conversation:133538":{"__typename":"Conversation","id":"conversation:133538","solved":false,"topic":{"__ref":"ForumTopicMessage:message:133538"},"lastPostingActivityTime":"2021-10-24T07:48:13.000-07:00","lastPostTime":"2021-10-24T07:48:13.000-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:133538":{"__typename":"ModerationData","id":"moderation_data:133538","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzM1MzgtNjAyMWlFQkM3QjE5QzZCRTgwNDI1?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzM1MzgtNjAyMWlFQkM3QjE5QzZCRTgwNDI1?revision=1","title":"9rbtdzfl0x22.png","associationType":"BODY","width":1084,"height":750,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzM1MzgtNjAyM2kwQUNGN0QzNEE3MjU1RjA1?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzM1MzgtNjAyM2kwQUNGN0QzNEE3MjU1RjA1?revision=1","title":"5kz9sgslj95t.png","associationType":"BODY","width":1654,"height":1106,"altText":null},"Revision:revision:133538_1":{"__typename":"Revision","id":"revision:133538_1","lastEditTime":"2021-10-06T09:47:14.000-07:00"},"ForumReplyMessage:message:133541":{"__typename":"ForumReplyMessage","id":"message:133541","conversation":{"__ref":"Conversation:conversation:133538"},"author":{"__ref":"User:user:9972"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:133538/message:133541","revisionNum":1,"uid":133541,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Clicking \"Open 1Password\" from the Extension Icon in Safari has no effect","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:133541"},"parent":{"__ref":"ForumTopicMessage:message:133538"},"body":"

Hi HFTobeason, I'm very sorry to hear of this issue. Let's do a quick test to narrow down what the problem might be. Can you try the following? 👇

\n\n

Open the main 1Password window.
Press Ctrl-Opt-Cmd-Q to quit.
Quit any browsers.
Re-open both and retry.

\n\n

ref: dev/projects/customer-feature-requests/#713

","body@stringLength":"830","rawBody":"

Hi , I'm very sorry to hear of this issue. Let's do a quick test to narrow down what the problem might be. Can you try the following? 👇

\n\n

Open the main 1Password window.
Press Ctrl-Opt-Cmd-Q to quit.
Quit any browsers.
Re-open both and retry.

\n\n

ref: dev/projects/customer-feature-requests/#713

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