Forum Discussion

schweiwi's avatar
schweiwi
New Contributor
3 months ago

Windows 11 Hello

Hello everyone,

I am new to this community and have been completely satisfied for a few months after switching from Lastpass.

But there is still a small problem:
Recently (possibly since the latest cumulative update of Windows 11) I have to enter my master password every time after a restart. Previously, this worked fine with Hello.

What is your advice?

Best regards,
schweiwi

windows

6 Replies

  • ll12867's avatar
    ll12867
    New Contributor
    3 months ago

    I am having the same issue - it's not EVERY time but most times. And not even just after a restart - after a sleep as well. It's very frustrating. LastPass had its problems but I never had any issue with it asking me to login every single day. 

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      3 months ago

      Hi ll12867​,

      I'm sorry that you're experiencing this issue. To confirm, is it the browser extension, desktop app, or both where you're being prompted to enter your account password? If it's the browser extension specifically, could you confirm what you see for the Integration Status in the General section of the extension's Settings? Note you can access the settings by right clicking the 1Password icon in your browser's toolbar and selecting Settings.

      Looking forward to your reply.

      - Trevor

      • ll12867's avatar
        ll12867
        New Contributor
        3 months ago

         

        Realistically, it's both. To unlock the browser extension, I nearly always (and it's got worse over time) get asked for the password. That annoys me, so then I launch the desktop app - which now nearly always asks me to enter my password before using Windows Hello. I just about exclusively use Windows Hello to log into my laptop, so why is it asking me to do this daily? Sometimes, on a good day, it will just prompt me for fingerprint which I don't mind. Today, I put in my password on the desktop app and THEN the browser extension asked for my fingerprint scan. Stupid when the desktop is already unlocked. 

        I don't have anything in Integrations but Integration Status shows Connected. 

        It's very frustrating. It's a waste of time when I need it to work as promised. 

  • schweiwi's avatar
    schweiwi
    New Contributor
    3 months ago

    Everything is fine again 😊

    Best regards,
    schweiwil

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      3 months ago

      Hi schweiwi​,

      Thank you for the update! Definitely let us know if you have any questions or experience any issues in the future and we'll be happy to help.

      - Trevor