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New Contributor

2 years ago

Consistently crashing on Windows 11 startup

Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click "Report" and it seems to restart itself OK. It's mo...

windows

1P_Dave

Moderator

2 years ago

Hello skr1pwd! 👋

I'm sorry that 1Password is crashing after you boot your Windows PC. So that I can better understand the situation can you tell me the following:

You mentioned clicking "Report", do you see any other error messages? Are you able to post a screenshot of what you see when 1Password crashes?
When did the issue start happening? Has it occurred for months? Or has it just started happening recently?

I look forward to hearing from you.

-Dave

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crashing on Windows 11 startup","id":"message:132028","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:3305"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:132028"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132028"},"body@stripHtml({\"truncateLength\":200})":" Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click \"Report\" and it seems to restart itself OK. \n\n It's mo...","body@stringLength":"438","rawBody":"

Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click \"Report\" and it seems to restart itself OK.

\n\n

It's more (extremely) annoying than anything else.

\n\n

1Password Version: 8.10.28
\nExtension Version: 2.21.0
\nOS Version: Windows 11 Pro 22631.3374
\nBrowser: Edge / Chrome

\n","kudosSumWeight":0,"postTime":"2024-03-31T06:41:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132028_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":755},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click \"Report\" and it seems to restart itself OK.

\n\n

It's more (extremely) annoying than anything else.

\n\n

1Password Version: 8.10.28
\nExtension Version: 2.21.0
\nOS Version: Windows 11 Pro 22631.3374
\nBrowser: Edge / Chrome

"},"Conversation:conversation:132028":{"__typename":"Conversation","id":"conversation:132028","solved":false,"topic":{"__ref":"ForumTopicMessage:message:132028"},"lastPostingActivityTime":"2024-05-08T13:25:18.000-07:00","lastPostTime":"2024-05-08T13:25:18.000-07:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:132028":{"__typename":"ModerationData","id":"moderation_data:132028","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132028_1":{"__typename":"Revision","id":"revision:132028_1","lastEditTime":"2024-03-31T06:41:08.000-07:00"},"ForumReplyMessage:message:132029":{"__typename":"ForumReplyMessage","id":"message:132029","conversation":{"__ref":"Conversation:conversation:132028"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":132029,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Consistently crashing on Windows 11 startup","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132029"},"parent":{"__ref":"ForumTopicMessage:message:132028"},"body":"

Hello skr1pwd! 👋

\n\n

I'm sorry that 1Password is crashing after you boot your Windows PC. So that I can better understand the situation can you tell me the following:

\n\n

You mentioned clicking \"Report\", do you see any other error messages? Are you able to post a screenshot of what you see when 1Password crashes?
When did the issue start happening? Has it occurred for months? Or has it just started happening recently?

\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"706","rawBody":"

Hello ! 👋

\n\n

I'm sorry that 1Password is crashing after you boot your Windows PC. So that I can better understand the situation can you tell me the following:

\n\n

You mentioned clicking \"Report\", do you see any other error messages? Are you able to post a screenshot of what you see when 1Password crashes?
When did the issue start happening? Has it occurred for months? Or has it just started happening recently?

\n\n

I look forward to hearing from you.

\n\n

-Dave

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