Forum Discussion

Former Member's avatar
Former Member
3 years ago

constant issues logging in and accessing records, what's the problem?

Over the past few days I have encountered persistent errors when attempting to use 1Password and have not been able to access my information. What's going on?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=constant%20issues%20logging%20in%20and%20accessing%20records%2C%20what's%20the%20problem%3F

browser extension

1 Reply

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    3 years ago

    @Kaprow

    Sorry to hear about the trouble you're having with 1Password. I'd like to start by understanding a bit more about what you're experiencing:

    • What exact steps are you taking to attempt using 1Password, and what response are you getting?
    • Are the errors you're getting happening in your browser, or the desktop app - or both?
    • Are you able to share a screen shot of the errors you're referring to?

    Whatever detail you can provide, around those questions or beyond them, will help us understand the nature of the issue you're seeing.