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Forum Discussion
Constantly being asked for my master password
Brand new user from LastPass. I just installed 1Password on my Windows 10 desktop yesterday. Every time I make ANY change to one of my entries, I get asked to enter my master password. EVERY TIME!...
1P_Dave
Moderator
ModeratorThanks for the reply. The screenshot shows that your account isn't authenticated in the 1Password for Windows app so any changes that you make in the app may not be synced to 1Password.com and to your other devices. So that I can better understand the situation, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145653/constantly-being-asked-for-my-master-password
- Your forum username:
jsebol - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
