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notnotjake's avatar
notnotjake
Frequent Contributor
2 years ago

Constantly Being Asked to Unlock with Password

1Password in the Browser, both in Safari and Chrome never allow me to use Touch ID. And despite having 1Password app unlocked, it still will be locked in the browser, requiring my password. Other m...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello notnotjake! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. Are you still able to unlock the desktop app using Touch ID? If you are then it sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If that doesn't work, or if Touch ID isn't working for the desktop app either, then let me know and I can help further. 🙂

-Dave