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BenBob
Dedicated Contributor
2 years ago

Continuing Issue: Quick Access Disappears

Have read similar issues in the forum but can't find this issue specifically: When 1P is locked - the first time I try to open quick access, it disappears after entering password or using finger rec...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello BenBob! 👋

I'm sorry to hear that you're running into issues when unlocking 1Password. So that I can better understand the situation can you tell me the following:

  1. How are you invoking Quick Access? By clicking on the menu bar icon? Or using the Shift-Command-Space bar keyboard shortcut?
  2. Are you able to consistently reproduce the issue when unlocking 1Password using both your account password or Touch ID? Or is the issue more prelevant when unlocking using your account password?

I look forward to hearing from you.

-Dave

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Issue: Quick Access Disappears","id":"message:35852","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:17285"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:35852"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:35852"},"body@stripHtml({\"truncateLength\":200})":" Have read similar issues in the forum but can't find this issue specifically: When 1P is locked - the first time I try to open quick access, it disappears after entering password or using finger rec...","body@stringLength":"691","rawBody":"

Have read similar issues in the forum but can't find this issue specifically: When 1P is locked - the first time I try to open quick access, it disappears after entering password or using finger recognition on MAC. It will then act normally until 1P locks again - then same issue but again only on first try - after that it opens no problem. Or if I just open 1P (not quick access), anytime after that it works fine until it locks again. Have had this issue for several months and did not previously have this issue.

\n\n
\n\n

1Password Version: 8.10.13
\nExtension Version: 2.14.1
\nOS Version: macOS 13.5.1
\nBrowser: Safari

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Have read similar issues in the forum but can't find this issue specifically: When 1P is locked - the first time I try to open quick access, it disappears after entering password or using finger recognition on MAC. It will then act normally until 1P locks again - then same issue but again only on first try - after that it opens no problem. Or if I just open 1P (not quick access), anytime after that it works fine until it locks again. Have had this issue for several months and did not previously have this issue.

\n\n
\n\n

1Password Version: 8.10.13
\nExtension Version: 2.14.1
\nOS Version: macOS 13.5.1
\nBrowser: Safari

"},"Conversation:conversation:35852":{"__typename":"Conversation","id":"conversation:35852","solved":false,"topic":{"__ref":"ForumTopicMessage:message:35852"},"lastPostingActivityTime":"2023-09-05T06:40:44.000-07:00","lastPostTime":"2023-09-05T06:40:44.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:35852":{"__typename":"ModerationData","id":"moderation_data:35852","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:35852_1":{"__typename":"Revision","id":"revision:35852_1","lastEditTime":"2023-08-28T05:38:16.000-07:00"},"ForumReplyMessage:message:35853":{"__typename":"ForumReplyMessage","id":"message:35853","conversation":{"__ref":"Conversation:conversation:35852"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":35853,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Continuing Issue: Quick Access Disappears","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:35853"},"parent":{"__ref":"ForumTopicMessage:message:35852"},"body":"

Hello BenBob! 👋

\n\n

I'm sorry to hear that you're running into issues when unlocking 1Password. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. How are you invoking Quick Access? By clicking on the menu bar icon? Or using the Shift-Command-Space bar keyboard shortcut?
    2. \n
  2. Are you able to consistently reproduce the issue when unlocking 1Password using both your account password or Touch ID? Or is the issue more prelevant when unlocking using your account password?
    3. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"812","rawBody":"

Hello ! 👋

\n\n

I'm sorry to hear that you're running into issues when unlocking 1Password. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. How are you invoking Quick Access? By clicking on the menu bar icon? Or using the Shift-Command-Space bar keyboard shortcut?
    2. \n
  2. Are you able to consistently reproduce the issue when unlocking 1Password using both your account password or Touch ID? Or is the issue more prelevant when unlocking using your account password?
    3. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

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