Continuing Issue: Quick Access Disappears

For Andrew at support: Regarding this issue you emailed me on 2 September, asking me to check some settings - I replied but still have received no response - I'm sure you guys are busy but I figured I should post my reply here since I have not heard anything further. Andrew's request and my answer are copied below:

Hi Ben,

Thanks for your reply and getting that screen recording over to us, it's always helpful to see what you're seeing! I'd like to ask you to try adjusting some settings, you can access these by clicking "Settings" from that same 1Password menu bar icon:

Navigate to Advanced > Use hardware acceleration, toggle this setting
Under Appearance > Theme, try switching to either light or dark
Let me know if you see any improvements after testing these and we'll go from there. 🙂

My Reply: No changes Andrew

Tried all combinations: Hardware acceleration toggled on (which was what it already was set to), appearance light and also dark and no help. Hardware acceleration toggled off, appearance light and also dark and no help.

Thanks

Ben