Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
AlmoEnd
3 years agoDedicated Contributor
Continuous reprompt Windows Hello
They prompt reads: "You need to enter your account password before you can use Windows hello" but it seems to me that this shouldn't pop up every single time I launch the last pass excuse me one pass...
ag_mike_d
1Password Team
3 years agoHello @Almoend,
Thanks for your message and welcome to the 1Password Community. You should not be required to enter your account password every time. By default, the lock status of 1Password in the browser and the use Windows Hello is tied to the 1Password 8 desktop app.
First, I'd like to understand what's happening with the desktop app. Could you close your browsers, disable Windows Hello in 1Password and completely exit the app by right-clicking the icon in the system tray > Quit. Then, relaunch 1Password and try setting up Windows Hello again following these guides: Use Windows Hello to unlock 1Password on your Windows PC / Manage your settings - Windows Hello](https://support.1password.com/windows-hello/#manage-your-settings)
Before opening Firefox, does the desktop app now unlock as expected with the use of Windows Hello only, after closing when closing or completely exiting the 1Password 8app? If so, try opening Firefox again let us know if 1Password in the browser unlocks automatically. Looking forward to your reply.