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Forum Discussion
Could Not Sign Into IOs App
I am currently in Rome, Italy, and I was unable to sign into the app on my iPhone. I've set the app up to require password every two weeks, and while out and about, away from my laptop, it would not ...
1P_Dave
Moderator
ModeratorHello gwuinsf! 👋
I'm sorry that you were unable to access your 1Password account on your iPhone. I know how important it is to be able to access your 1Password data, and how frustrating it can be when software doesn't work like you expect it too.
The 1Password for iOS app's logs may provide clues on why the app wouldn't unlock when you entered your account password and I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/149051/could-not-sign-into-ios-app#latest
- Your forum username:
gwuinsh - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
