Crash on ipad

👍🏻

Ok, I will wait for a fix to come out and thank you for your reply.

@Time2sail

Using Watchtower is the only known crasher I am aware of on the iPad. My suggestion is not to use the feature on the iPad until we can get another release into your hands. If you have another device you should be able to use the feature there without fail. My apologies, we're working to get an updated release into your hands as soon as possible. Typically, folks have reinstalled to rid themselves of the crash just as you did.

Additional: I’ve also noticed that opening Watchtower causes it to crash, as well.

Hello 1Password. I am also having the same issue. I am using an iPad mini running iOS 16.3 and 1Password for iOS 8.9.7. It frequently crashes when trying to log in using the app. I have deleted the app from iPad and reinstalled but the issue persists.

Thanks @JochenHartmann I appreciate you doing that.

I emailed the log file to the support team.

@JochenHartmann

Please continue the discussion from the support ticket / diagnostic report that you emailed into my colleagues previously. There is limited help available here because I cannot access diagnostic reports. This is for your privacy. You said you removed and reinstated the app. Email support would need to look at the logs. Deleting and reinstalling has helped everyone else. This would seem to be something specific to you. We look forward to you continuing the conversation via email.

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If you've heard from them and this is an old message please post back. Thanks a bunch.

Deleted app and re-installed. Logged on with password, not TouchID, and app opens without crashing. Maybe TouchID is the culprit?

Brand new to this app and having the same issue. iPad crashes instantly whether using touchID or password. Extremely frustrating. Not a great intro to a security-focused app. Deleting app, re-installing. Fingers crossed. iPad Air - 4th gen, running 16.3.