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Former Member
3 years ago

Crash on ipad

Hi 1Password Team
The app is crashing constantly on both iPads. iPad Pro and Air running on IOS 16.2 with app version 8.9.7. Reinstalled on both without improvement. It’s even worse on the Air. No issues with iPhone!
Please help!
Jochen

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: 16.2
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Crash%20on%20ipad

ios

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  • Former Member's avatar
    Former Member
    3 years ago
    Report

    I just installed the latest 1Password with 1Password7 still installed and I’m seeing the crash after attempting to log into the new 1Password app. It did this with out without face id. I then changed back the “allow filling from” under the password section in the iOS setting back to the older 1Password7 app instead of the new one (which I changed when I installed the new one) and I can log into the newer 1Password app without it crashing after logging in. Face Id works but I’m guessing it will auto fill from the old installed 1password 7 app. I was going to leave it installed until I made sure I like the newer one better but maybe this is what is causing the crash.

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Hi 1Password Team
\nThe app is crashing constantly on both iPads. iPad Pro and Air running on IOS 16.2 with app version 8.9.7. Reinstalled on both without improvement. It’s even worse on the Air. No issues with iPhone!
\nPlease help!
\nJochen

\n\n
\n\n

1Password Version: 8.9.7
\nExtension Version: Not Provided
\nOS Version: 16.2
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=Crash%20on%20ipad

","body@stringLength":"512","rawBody":"

Hi 1Password Team
\nThe app is crashing constantly on both iPads. iPad Pro and Air running on IOS 16.2 with app version 8.9.7. Reinstalled on both without improvement. It’s even worse on the Air. No issues with iPhone!
\nPlease help!
\nJochen

\n\n
\n\n

1Password Version: 8.9.7
\nExtension Version: Not Provided
\nOS Version: 16.2
\nBrowser:_ Chrome
\nReferrer: forum-search:Crash on ipad

\n","kudosSumWeight":0,"postTime":"2023-01-15T11:58:40.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:42494_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":382},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi 1Password Team \nThe app is crashing constantly on both iPads. iPad Pro and Air running on IOS 16.2 with app version 8.9.7. 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I just installed the latest 1Password with 1Password7 still installed and I’m seeing the crash after attempting to log into the new 1Password app. It did this with out without face id. I then changed back the “allow filling from” under the password section in the iOS setting back to the older 1Password7 app instead of the new one (which I changed when I installed the new one) and I can log into the newer 1Password app without it crashing after logging in. Face Id works but I’m guessing it will auto fill from the old installed 1password 7 app. I was going to leave it installed until I made sure I like the newer one better but maybe this is what is causing the crash.

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Crashes on iPad

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