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1P_Tommy

Moderator

4 years ago

Classic extension with 1Password 8

This discussion was created from comments split from: New beta update is now available.

browser extension

Jack_P_1P

1Password Team

4 years ago

Hi chrispickslay:

Thanks for letting us know about this. Are you still running into trouble with this? Additionally, are you using 1Password in the browser, or the 1Password extension for Safari included with 1Password 7? Let me know!

Jack

1P_Evon
1Password Team
2 years ago
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You're welcome, mjyl. I've added a note to the internal work item that we have open with the development team to request that you be updated when the fix is released to the Beta channel.

-Evon

ref: dev/core/core#30517
ref: KTE-21319-333
mjyl
New Contributor
2 years ago
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1P_Evon - I've had no issue after following 1P_Tommy's instructions. Q: Will I be notified when this issue has been addressed and fixed in the beta version?

Thanks!
1P_Evon
1Password Team
2 years ago
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mjyl, I see my colleague replied to your email. I appreciate the time you took to write in.

notnotjake, I'm glad to hear 1Password is now working as expected. Yes, you're correct. If 1Password for Safari is not in the /Applications folder, app integration won't work.

Let me know if there's anything else I can assist you with.

-Evon
mjyl
New Contributor
2 years ago
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Done. And coincidentally, it happened again.
My support ticket is KTE-21319-333. Thanks for helping.
notnotjake
Frequent Contributor
2 years ago
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I had 1Password for Safari installed at ~/Applications/Safari Extensions/
It's now working again after:
* Uninstalling with https://formulae.brew.sh/cask/appcleaner
* Reinstalling at /Applications

I think perhaps 1Password and 1Password for Safari need to be kept in system Applications folder and that's why they weren't talking to each other or using biometrics?
1P_Tommy
Moderator
2 years ago
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mjyl

Several users have reported the trouble has been resolved in the betas. If you'd like the team to look into your case in more detail, please use the following steps to create a diagnostic report.

Open 1Password.

Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.

Select Advanced.

Select Send Diagnostics.

Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: mjyl

A link to this thread: https://1password.community/discussion/comment/713316/#Comment_713316

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
mjyl
New Contributor
2 years ago
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I'm having a similar problem with the 1password 8 mac app asking me to enter my 1 password at least 1 time a day despite setting the security settings to unlock with touch id and require a password every 2 weeks. When I do have to enter the password again, I immediately check the settings and somehow the setting to unlock with touch id has been deselected.
1P_Tommy
Moderator
2 years ago
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notnotjake

Can you check to ensure biometrics are enabled? Several users have experienced an issue where it (biometrics) had been disabled. I'm curious if you're in the same situation.
notnotjake
Frequent Contributor
2 years ago
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I am now seeing this issue again. In the browser extension (safari) it says: "Status: Problems Connecting. Make sure the 1Password app is unlocked". The 1Password App is unlocked, but I am still having issues. Anytime I use 1P in Safari, it is asking for my password instead of using biometrics.
1P_Dave
Moderator
2 years ago
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notnotjake

I'm happy that you're no longer seeing the issue. 🙂

-Dave

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a Privacy card doesn't work on dickssportinggoods.com","id":"message:33602","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:33602","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:15679"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:33602"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:33602"},"body@stripHtml({\"truncateLength\":200})":" Go to Dick's, put anything in your cart, and at checkout try to create a Privacy card. When you click \"Create and fill\", the 1Password overlay hides briefly and then re-appears. It doesn't create the...","body@stringLength":"418","rawBody":"

Go to Dick's, put anything in your cart, and at checkout try to create a Privacy card. When you click \"Create and fill\", the 1Password overlay hides briefly and then re-appears. It doesn't create the card and doesn't fill it. The only way to get out of it is to close the tab.

\n\n

1Password Version: 7.9.5
\nExtension Version: 7.9.5-Beta-1
\nOS Version: macOS 12.4

\n","kudosSumWeight":0,"postTime":"2022-05-26T16:48:10.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:33602_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: 7.9.5
\nExtension Version: 7.9.5-Beta-1
\nOS Version: macOS 12.4

"},"Conversation:conversation:33602":{"__typename":"Conversation","id":"conversation:33602","solved":false,"topic":{"__ref":"ForumTopicMessage:message:33602"},"lastPostingActivityTime":"2022-06-23T15:56:18.000-07:00","lastPostTime":"2022-06-23T15:56:18.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:33602":{"__typename":"ModerationData","id":"moderation_data:33602","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:33602_1":{"__typename":"Revision","id":"revision:33602_1","lastEditTime":"2022-05-26T16:48:10.000-07:00"},"ForumReplyMessage:message:33603":{"__typename":"ForumReplyMessage","id":"message:33603","conversation":{"__ref":"Conversation:conversation:33602"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:33602/message:33603","revisionNum":1,"uid":33603,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Create a Privacy card doesn't work on dickssportinggoods.com","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:33603"},"parent":{"__ref":"ForumTopicMessage:message:33602"},"body":"

Hi chrispickslay:

\n\n

Jack

","body@stringLength":"455","rawBody":"

Hi :

\n\n

Jack

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