Hi community. When I try to set up a passkey for TikTok with 1password the passkey gets generated and stored in the 1password TikTok object but TikTok doesn‘t seem to accept it and shows me the message „We weren't able to save your passkey in TikTok. We recommend setting up a new one.“ When I set it up with the iOS built-in password manager it works fine. Any ideas? iPhone 12 iOS 17.0.2 TikTok v 31.4.0 1password v 8.10.16 Regards, miggl8 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided

Cruncher Some colleagues and customers have reported success with iOS 17.2 Beta 1 so hopefully the fix will come with a future update to iOS soon. 🙂 -Dave

I‘m having the same issue. Sometimes it offers me to choose where I want to store the passkey - 1password or iCloud - but sometimes it only shows the iCloud option. See attached pictures showing the two scenarios.

This is a screen recording of the entire process. I hope the animated GIF will work.

Hello miggl8 and @alicezinha! 👋 While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in to iOS apps like TikTok. We are working with our partners at Apple to find a resolution to this issue. You can continue to create and sign in using passkeys, with 1Password, in the Safari app: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad The passkeys directory will tell you which websites currently support passkeys: Passkeys.directory Let me know if you have any questions. 🙂 -Dave ref: dev/core/core#23706

@alicezinha Thanks for the reply. To clarify: our developers have looked into the issue and an update with a fix to iOS from Apple will be needed here. Hopefully that comes soon. 🙂 -Dave

Creating passkey for TikTok fails

16 Replies

1P_Dave
Moderator
3 years ago
miggl8

I'm happy that everything is working again. 🙂

-Dave
miggl8
New Contributor
3 years ago
Hi everyone! Just wanted to share that the issue with creating and saving Passkeys for TikTok using 1Password on iOS has been resolved with the iOS 17.2 update. Big thanks to 1P_Dave and the 1Password team for keeping track of this and updating us. I've tested it and can confirm it works smoothly now!
1P_Dave
Moderator
3 years ago
miggl8, @alicezinha, miggl8, Cruncher

iOS 17.2 was just released by Apple and it includes a fix for the issue where saving and signing in with passkeys using 1Password in iOS apps didn't work. You can find instructions on how to update here:

Update your iPhone or iPad - Apple Support (CA)

If you're still having trouble after updating to iOS 17.2 then please let me know. 🙂

-Dave
1P_Dave
Moderator
3 years ago
Cruncher

That's great news, thank you for the report. 😊

-Dave
Cruncher
Occasional Contributor
3 years ago
I can confirm that with the iOS 17.2 RC everything works fine now. It did not work with iOS 17.1.2 yet.
I am very happy and I was able to setup a few Passkeys for TikTok, Local Health Insurance Apps and Amazon.
1P_Dave
Moderator
3 years ago
Cruncher

Some colleagues and customers have reported success with iOS 17.2 Beta 1 so hopefully the fix will come with a future update to iOS soon. 🙂

-Dave
Cruncher
Occasional Contributor
3 years ago
Any updates on when this is going to work?
1P_Dave
Moderator
3 years ago
Cruncher

Thanks for reporting the behaviour in the current release candidate. Hopefully the fix will come in the next iOS update. 🤞

-Dave
Cruncher
Occasional Contributor
3 years ago
It is still not working with iOS 17.1 RC. Hopefully it will work soon. There is no other way to add this passkey.
1P_Dave
Moderator
3 years ago
@alicezinha

Thanks for the reply. To clarify: our developers have looked into the issue and an update with a fix to iOS from Apple will be needed here. Hopefully that comes soon. 🙂

-Dave