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Forum Discussion
miggl8
2 years agoOccasional Contributor
Creating passkey for TikTok fails
Hi community. When I try to set up a passkey for TikTok with 1password the passkey gets generated and stored in the 1password TikTok object but TikTok doesnβt seem to accept it and shows me the message βWe weren't able to save your passkey in TikTok. We recommend setting up a new one.β
When I set it up with the iOS built-in password manager it works fine. Any ideas?
iPhone 12
iOS 17.0.2
TikTok v 31.4.0
1password v 8.10.16
Regards,
miggl8
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- 1P_Dave
Moderator
Some colleagues and customers have reported success with iOS 17.2 Beta 1 so hopefully the fix will come with a future update to iOS soon. π
-Dave
- miggl8Occasional Contributor
Iβm having the same issue. Sometimes it offers me to choose where I want to store the passkey - 1password or iCloud - but sometimes it only shows the iCloud option. See attached pictures showing the two scenarios.
- miggl8Occasional Contributor
This is a screen recording of the entire process. I hope the animated GIF will work.
- 1P_Dave
Moderator
Hello miggl8 and @alicezinha! π
While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in to iOS apps like TikTok.
We are working with our partners at Apple to find a resolution to this issue. You can continue to create and sign in using passkeys, with 1Password, in the Safari app: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad
The passkeys directory will tell you which websites currently support passkeys: Passkeys.directory
Let me know if you have any questions. π
-Dave
ref: dev/core/core#23706
- 1P_Dave
Moderator
@alicezinha
Thanks for the reply. To clarify: our developers have looked into the issue and an update with a fix to iOS from Apple will be needed here. Hopefully that comes soon. π
-Dave
- 1P_Dave
Moderator
- Former Member
Hello!
Just a question, how did you set up a passkey for your TikTok app? when i tried to set up a passkey for mine it only showed a option to do it with iCloud, i even tried to create a passkey using 1Password but i couldn't
- Former Member
I've just tested it right now, and I got basically the same error. This is probably a bug on TikTok or in the 1Password app, and they might fix it soon. :)
- Former Member
1P_Dave Oh that's great to hear! I'm sure that, with time, the 1Password Team will be able to fix this issue when trying to save 1Password passkeys on the iOS TikTok App
- CruncherNew Contributor
It is still not working with iOS 17.1 RC. Hopefully it will work soon. There is no other way to add this passkey.