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miggl8's avatar
miggl8
New Contributor
3 years ago

Creating passkey for TikTok fails

Hi community. When I try to set up a passkey for TikTok with 1password the passkey gets generated and stored in the 1password TikTok object but TikTok doesnβ€˜t seem to accept it and shows me the message β€žWe weren't able to save your passkey in TikTok. We recommend setting up a new one.β€œ
When I set it up with the iOS built-in password manager it works fine. Any ideas?

iPhone 12
iOS 17.0.2
TikTok v 31.4.0
1password v 8.10.16

Regards,
miggl8


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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16 Replies

  • Former Member's avatar
    Former Member

    1P_Dave Oh that's great to hear! I'm sure that, with time, the 1Password Team will be able to fix this issue when trying to save 1Password passkeys on the iOS TikTok App

  • Hello miggl8 and @alicezinha! πŸ‘‹

    While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in to iOS apps like TikTok.

    We are working with our partners at Apple to find a resolution to this issue. You can continue to create and sign in using passkeys, with 1Password, in the Safari app: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

    The passkeys directory will tell you which websites currently support passkeys: Passkeys.directory

    Let me know if you have any questions. πŸ™‚

    -Dave

    ref: dev/core/core#23706

  • Former Member's avatar
    Former Member

    I've just tested it right now, and I got basically the same error. This is probably a bug on TikTok or in the 1Password app, and they might fix it soon. :)

  • miggl8's avatar
    miggl8
    New Contributor

    This is a screen recording of the entire process. I hope the animated GIF will work.

  • miggl8's avatar
    miggl8
    New Contributor

    Iβ€˜m having the same issue. Sometimes it offers me to choose where I want to store the passkey - 1password or iCloud - but sometimes it only shows the iCloud option. See attached pictures showing the two scenarios.

  • Former Member's avatar
    Former Member

    Hello!

    Just a question, how did you set up a passkey for your TikTok app? when i tried to set up a passkey for mine it only showed a option to do it with iCloud, i even tried to create a passkey using 1Password but i couldn't