Forum Discussion

Former Member's avatar
Former Member
4 years ago

Credit card fields not filled on www.chapters.indigo.ca

Hi, not sure when it started happening, but credit card fields stopped being filled by 1password on http://www.chapters.indigo.ca(at checkout) some times ago.(It might be related to when I started to...
browser extension
Former Member's avatar
Former Member
4 years ago

@kinwolf That is odd. It works fine for me with 1Password in Firefox: https://share.cleanshot.com/skhhn2. I tried both the stable and beta versions of the extension. I also tried checking out with an account and checking out as a guest. There were no problems.

Just to make sure we're not missing anything, can you https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles, install only https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/ in it, and then test out the filling on the site?

If the filling still doesn't work, then I'd like to ask you to grab your extension console logs and send them to us:

  • The extension console log: https://support.1password.com/cs/extension-console-log/

Attach that to an email message addressed to mailto:support+forum@1password.com. With your email please include:

  • A link to this thread: https://1password.community/discussion/126712/credit-card-fields-not-filled-on-www-chapters-indigo-ca
  • Your forum username: kinwolf

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!