Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
tetardbleu
5 years agoOccasional Contributor
Curious about how creating/changing a password works in 1password (previously) X
Hi,
I recently had to change my PayPal password. Usually I go to the corresponding entry in my vault, edit it, and use the dental wheel next to the password field to generate a new one that I then ...
Former Member
5 years agoThanks for the additional info tetardbleu .
If you encounter such issue again, here's what to do:
- Click the "New Password" field so that 1Password will suggest a new strong password.
- Select the suggested password. 1Password will autofill it into the field and ask you if you'd like to save/update this password. Update the existing login item with the new password.
- In the "Confirm new password" field, if 1Password did not autofill it already and is suggesting a brand new different password, simply open your 1Password app/extension, locate the login entry for this website and copy the password from it, then paste it into the "Confirm password field".
The logic here is that the password in the login item was already updated in step 2, so it contains the exact same password that the "New Password" field contains. Pasting it into the "Confirm new password" field will work in that case.
Also, if you encounter such issues on websites, you can capture the page's structure and send it to us so we can investigate better. Simply right click the 1Password extension's icon on the top right corner of your browser and select "Help" -> "Collect Page Structure".
That way we'll be able to "See" the how the page and the fields in it are built and have a better idea of what goes wrong and how to fix it if needed. :)